An assistant that can't say "I don't know" is a problem
How we confined the answers to the catalogue and the store's own pages, and why we'd rather hand over to a person than risk a nice-sounding answer.
Blog search, catalogue and conversion
We write about what works, and about what looked like a good idea and did not. No lists of ten tricks.
A Shopify search app that installs like any other app, with no code and no tokens. The catalogue reaches the index in real time, the assistant sells from the real stock, and orders are tied to the search that led to them.
Read the articleHow we confined the answers to the catalogue and the store's own pages, and why we'd rather hand over to a person than risk a nice-sounding answer.
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